Date of Award
Doctor of Business Administration (DBA)
Dr. Younes Hamdouch
Dr. Taoutik Zoubeidi
Dr. Mohamed Adel Serhani
The manufacturing firms and service delivery vendors in the UAE have recently realised the importance of supply chain management (SCM) applications, but they are still not entirely used for improving firms' performance, capability, and market competitiveness. This study highlights the capacity of information sharing in supply chain management to enhance the capabilities of Tawazun's subsidiaries as key players in the UAE defence industry. Personal interviews were conducted with (20) top and senior managers working in four of these subsidiaries. The qualitative analysis of their statements revealed that information sharing across different SCM departments is strategically important in enhancing firms' capability, together with the creation of effective Supply Chain Integration (SCI) using the available communication channels. However, the dominance of the viewpoints and perceptions of the top managers, whose background is military, seemed to have a heavy impact on the quantity and type of information to be shared. A questionnaire survey was also distributed to (115) junior staff from 3 Tawazun SCM departments; (86) completed the questionnaire to yield a return rate of 74.78%. The quantitative analysis of the collected survey data using the statistical package for the Social sciences (SPSS) and Excel revealed that the junior staff’ involvement in information sharing is limited, which impacts on their ability to fulfil their departmental capabilities. The study findings provide a roadmap for establishing and employing a reliable SCM, particularly in a defense industry firm, where many departments are involved in supply chain activities. The implications are that to guarantee effective SCM practice, the policymakers in SCM should encourage internal integration and the smooth flow of information between the firm's employees.
Alazazi, Majida Abdou Saeed Ahmed, "Role of Information Sharing In Supply Chain Management to Enhance the Capabilities of a Defense Firm in the UAE: The Case of Tawazun Subsidiaries." (2017). Business Administration Dissertations. 9.