Date of Defense

21-4-2025 1:00 PM

Location

H3-2021

Document Type

Dissertation Defense

Degree Name

Doctor of Business Administration (DBA)

College

CBE

Department

Management

First Advisor

Mohammed Al Waqfi

Keywords

E-government, G2G, G2E, G2C, organizational readiness, citizen centricity, Organizational Culture, CSFs, and CVF.

Abstract

The UAE has achieved top global rankings in e-government development over the last two decades. However, during the COVID-19 pandemic, several challenges emerged, including a lack of cohesive strategy, inconsistencies in digital practices, ineffective collaboration, a lack of innovative measures, and poor digital talent. Therefore, the current research examines the relationship between e-government interactions (G2G, G2E, and G2C) and organizational readiness for citizen centricity. It also investigates the role of culture in enhancing the relationship. Specific critical success factors were identified to develop a comprehensive e-government framework with a focus on sustainability and innovation. The findings revealed an inverse (negative) relationship between G2E interactions and organizational readiness for citizen centricity, while both G2G and G2C interactions showed a positive relationship. Additionally, the findings indicated that there is no significant influence of organizational culture on the relationship. The study makes a theoretical contribution to advancing the body of knowledge in the fields of e-government, government readiness, and organizational culture. It also offers practical insights to policymakers in the UAE's e-government.

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Apr 21st, 1:00 PM

Exploring the Relationships between G2G, G2E and G2C E-government Interactions and Organizational Readiness for Citizen Centricity in the UAE Government: Organizational Culture as a Moderator

H3-2021

The UAE has achieved top global rankings in e-government development over the last two decades. However, during the COVID-19 pandemic, several challenges emerged, including a lack of cohesive strategy, inconsistencies in digital practices, ineffective collaboration, a lack of innovative measures, and poor digital talent. Therefore, the current research examines the relationship between e-government interactions (G2G, G2E, and G2C) and organizational readiness for citizen centricity. It also investigates the role of culture in enhancing the relationship. Specific critical success factors were identified to develop a comprehensive e-government framework with a focus on sustainability and innovation. The findings revealed an inverse (negative) relationship between G2E interactions and organizational readiness for citizen centricity, while both G2G and G2C interactions showed a positive relationship. Additionally, the findings indicated that there is no significant influence of organizational culture on the relationship. The study makes a theoretical contribution to advancing the body of knowledge in the fields of e-government, government readiness, and organizational culture. It also offers practical insights to policymakers in the UAE's e-government.