Date of Defense
21-4-2025 1:00 PM
Location
H3-2021
Document Type
Dissertation Defense
Degree Name
Doctor of Business Administration (DBA)
College
CBE
Department
Management
First Advisor
Mohammed Al Waqfi
Keywords
E-government, G2G, G2E, G2C, organizational readiness, citizen centricity, Organizational Culture, CSFs, and CVF.
Abstract
The UAE has achieved top global rankings in e-government development over the last two decades. However, during the COVID-19 pandemic, several challenges emerged, including a lack of cohesive strategy, inconsistencies in digital practices, ineffective collaboration, a lack of innovative measures, and poor digital talent. Therefore, the current research examines the relationship between e-government interactions (G2G, G2E, and G2C) and organizational readiness for citizen centricity. It also investigates the role of culture in enhancing the relationship. Specific critical success factors were identified to develop a comprehensive e-government framework with a focus on sustainability and innovation. The findings revealed an inverse (negative) relationship between G2E interactions and organizational readiness for citizen centricity, while both G2G and G2C interactions showed a positive relationship. Additionally, the findings indicated that there is no significant influence of organizational culture on the relationship. The study makes a theoretical contribution to advancing the body of knowledge in the fields of e-government, government readiness, and organizational culture. It also offers practical insights to policymakers in the UAE's e-government.
Exploring the Relationships between G2G, G2E and G2C E-government Interactions and Organizational Readiness for Citizen Centricity in the UAE Government: Organizational Culture as a Moderator
H3-2021
The UAE has achieved top global rankings in e-government development over the last two decades. However, during the COVID-19 pandemic, several challenges emerged, including a lack of cohesive strategy, inconsistencies in digital practices, ineffective collaboration, a lack of innovative measures, and poor digital talent. Therefore, the current research examines the relationship between e-government interactions (G2G, G2E, and G2C) and organizational readiness for citizen centricity. It also investigates the role of culture in enhancing the relationship. Specific critical success factors were identified to develop a comprehensive e-government framework with a focus on sustainability and innovation. The findings revealed an inverse (negative) relationship between G2E interactions and organizational readiness for citizen centricity, while both G2G and G2C interactions showed a positive relationship. Additionally, the findings indicated that there is no significant influence of organizational culture on the relationship. The study makes a theoretical contribution to advancing the body of knowledge in the fields of e-government, government readiness, and organizational culture. It also offers practical insights to policymakers in the UAE's e-government.